Senior Account Manager - Medical Affairs - Boston

I am excited to be partnered with my client, a global, privately-held full-service Life Sciences agency, on their search for a detail-oriented + enthusiastic Senior Account Manager to join their top-tier Client Services team. Since being founded the team has seen phenomenal and sustained organic growth, working across Medical Affairs, Commercial and Pharma Advertising spaces for their roster of blue-chip pharmaceutical companies and biotech's in the Boston area!

Job Description:

Client Management -

• Build and nurture working relationships with clients, ensuring satisfaction is maintained.
• Provide prompt and accurate responses to client queries.
• Clearly communicate with clients, escalating concerns to the account lead when necessary.
• Demonstrate an understanding of the client's needs and proactively manage next steps.
• Ensure compliance with quality control standards and guidelines.
• Develop a comprehensive understanding of projects and enhance knowledge of the account and key therapy areas.
• Familiarize oneself with content and review drafts developed by the scientific team.
• Collaborate with the team to ensure the client receives strategic, creative, and digital planning.

Project Management:

• Take ownership of individual project and financial deliverables; coordinate project activities and delegate tasks.
• Provide tactical and operational guidance, finding solutions to ensure successful project delivery.
• Lead and actively contribute to internal and external meetings.
• Establish and administer project management processes, overseeing all project-related details, including timelines and budgets.
• Manage day-to-day project activity from start to finish.
• Demonstrate proactivity and accountability throughout the project management process.
• Oversee activities of junior colleagues, ensuring quality is maintained.
• Mentor junior team members, adopting a coaching approach to provide support.
• Use initiative to problem-solve and drive results, seeking senior support when required.
• Collaborate and build relationships with the wider team, including Scientific, Creative, Editorial, Finance, etc.

Financial Management:

• Deliver projects within clients' financials and timelines; propose solutions to the senior team if issues arise.
• Create budgets for commonly used deliverables with minimal input from the wider team.
• Liaise effectively with third-party suppliers.
• Assist with the development of monthly financial reports and revenue forecasting.
• Monitor account budget, communicating any red flags, and proactively addressing out-of-scope projects with clients.
• Identify and explain reasons for projects running over or under budget compared to current forecasts.
• Ensure timely completion of timesheets for the team.

Qualifications:

• A minimum of 3 years experience working within the Medical Communications industry.
• Experience working across a range of therapy areas and project deliverables.
• Proven ability to thrive in a fast-paced environment.
• Strong financial and commercial acumen, confident in developing budgets and financial reports.
• Excellent attention to detail and effective communication skills with various stakeholders.
• Good understanding of pharma regulations.
• Bachelor’s degree preferred in science, pharmacology, or medicine.

Contact:

Please contact Lily Butt at lily.butt@meetlifesciences.com if you would like to learn more about this opportunity.